51暗网 has contracted with Parchment Transcript Services to provide transcript
ordering, printing, and delivery. Your transcript request is securely linked to .
PLEASE NOTE: We do not accept in-person transcript requests. All requests must be submitted online.
All transcript orders placed via Parchment require authorization to comply with the
Family Educational Rights and Privacy Act of 1974 (FERPA).
A Signed Authorization Form
By submitting a signed authorization form at the end of your ordering process, your
order can be authorized for submission.
Automatically Authorized If:
You attended AU during 1989 - Present
The billing name on the credit card used to pay for the order matches both the student
name on the order and the student name listed on the student record
Specific fields listed in the order (Student ID, SSN, DOB) match the information listed
on the student record
PLEASE NOTE: As records at AU must be reviewed before an order can be automatically
authorized, we are unable to definitively let you know if you qualify at the time
of your order. If your order is successfully authorized, you will receive a notification.
If your record is unable to be automatically authorized, you will be sent the Authorization
Form. The form must be signed and returned before your order can be processed.
Electronic transcripts (E-Transcripts) refers to any transcript that is delivered
in an electronic format instead of being printed and mailed to the recipient. It
is one of the fastest methods for delivering your transcript to another college or
university, third-party recipient, or yourself! Additionally, you will receive an
email confirmation when your official transcript has been delivered to the recipient.
The availability of specific E-Transcript delivery options depends on the individual
institution, as some institutions may offer one or more option for delivering your
transcript electronically and other institutions may not offer any electronic options.
Confirm with your recipient that they can receive an electronic copy of your official
transcript. To avoid potential problems with spam filters, please instruct recipients
to allow emails from mysupport@credentialssolutions.com
Please Note:
Forwarding an electronic PDF transcript makes it unofficial.
When sending an Electronic PDF transcript to yourself, it cannot then be forwarded
to a different email address. If your official transcript must be sent to a college,
university, or third-party recipient, you should send it directly to their email address
to ensure the transcript will still be considered an official University document.
PDF Delivered Electronically to Recipient
The school you have selected to receive your official transcript is participating
in the Credentials Inc. network and is able to receive PDF transcripts sent electronically
from AU.
PDF Downloaded by Recipient
The school you have selected to receive your official transcript is participating
in the Credentials Inc. network and is able to receive PDF transcripts sent electronically
from AU.
When you have successfully entered your order, you will see a screen with a title
of "Order Accepted for Processing". This screen will state that your transcript order
has been accepted and will provide you with a 9-character order number that you should
retain in case you need to contact us about your order. If you do not see the "Order
Accepted for Processing" screen, it is most likely because you have entered some incorrect
information or your payment did not process successfully.
You must provide a Social Security Number or Student ID number to assist with verifying
your identity and ensuring your information remains secure. Please enter your ID as
close to the correct numbers as you can recall. In the event it does not match our
records, be sure your date of birth is correct so we can verify your information.
If the social security number is optional, leave the field blank. Otherwise, enter
111223333 in the social security number field.
You may use another person's credit card provided you have permission from that person
to do so. You should also make sure that the other person (your parent, friend, etc.)
is fully aware that your order charge will appear on their credit card billing statement.
If the charge is disputed because the charge is not recognized by the cardholder,
YOU will be responsible for the charge itself plus a handling fee for dealing with
this incorrectly disputed charge. You should also be aware that in most cases the
use of a credit card in someone else's name will prohibit us from offering the Automatic
Authorization feature on your order.
First, check your spam/junk folder to see if the email is there. Otherwise, you can
go online to transcriptsplus.net/order and click on the "check the status of my order"
link to request another copy. You can also contact our Customer Service Center at
847-716-3005 and we will re-send another authorization form (or any other email you
may be missing).
You must supply a valid email address in order to use this service. If problems arise
in processing your order, we must be able to communicate with you. If you enter a
phony or invalid email address simply to get us to accept your order and a problem
arises in processing your order, we will never be able to tell you about the problem
and will automatically cancel your order after 30 days.
The state code should be left blank and the country code should be PR, VI or VG.
First Class Mail is the term used by the USPS to denote regular service; i.e. putting
a stamp on the parcel and putting it in a mailbox. This is the default method of delivery
used by most schools. It does not speed up delivery.
The delivery method you choose for your order (First Class Mail, Fedex, UPS, etc.)
only applies once your order has been completely processed and printed. The time it
takes to process and print your order is dependent on each school's offerings (Standard
or Rush), how busy the records office staff is at the time your order is submitted
for processing, whether your records at the school are in their online system or stored
offline (if you attended prior to the school's implementation of electronic records),
whether you have any special requirements for your order such as attachments or evaluation
of general education credits, and how the school has set up their transcript printing
cycles (some print on demand and others print overnight and mail the next morning).
While Electronic Delivery is certainly the fastest way to get your transcript sent
to a recipient and provides the highest degree of confidence that your order has been
received, it is also a complicated process that requires that both the sender and
receiver have special programs in place to deal with transcripts in electronic format.
Schools that have the ability to accept and automatically process electronic transcripts
in EDI or XML (i.e. data file) format, often do not want to accept PDF transcripts
because PDFs in most cases require manual processing. For this reason, you will see
different delivery options on your order based solely on which receiving institution
you have chosen. Furthermore, at this time, EDI and XML delivery is only available
to accredited post-secondary institutions and not to businesses or other non-academic
recipients. Depending on your school, PDFs may or may not be available to 3rd parties
such as individuals and businesses.
Space parameters are determined by the individual school and their Student Information
Systems. If your address is longer than allowed, you can either abbreviate the address
to fit or check with the receiving party to see what they might suggest.
Yes. Go to https://www.parchment.com/order/track-an-order/ and click on the "Sign
In To Track An Order" link. You will need your order number and either your Social
Security or Student ID number in order to proceed. Many of our email messages will
also contain a direct link to our Self-ServicePlus鈩� web application. Simply click
the link in the email and you will be shown the status of your order.
Yes. Older records are often stored off-site and require additional time to process.
If your order requires a signed authorization form and it is not received within 30
days, your order will be automatically canceled. PLEASE NOTE: We have a small number
of schools that charge your credit card at the time your order is placed who will
automatically refund the charges if your order is canceled.
If your hold is not cleared within 30 days of placing an order, your order will be
automatically canceled and you will be notified via email.
The transactions you are seeing on your credit card are for pending charges only.
The most likely cause is that we rejected your credit card one or more times because
we could not verify your card billing address or card security value. Many issuing
banks will reserve the charge on your card even though the card authorization attempt
is rejected. These pending charges normally expire within 7 to 30 days. We cannot
be responsible for any overdraft fees resulting from over-limit conditions caused
by multiple failed authorization attempts. The actual charge for your transcript order
should only appear once on your credit card statement when your order has been completed.
(AGAIN NOTE: We have a small number of schools that charge your credit card at the
time your order is placed who will automatically refund the charge if your order is
canceled).
Once your order is entered into our system, any of the following situations could
be affecting the delivery of your transcript:
All transcript orders require some form of authentication or authorization. If you
were not originally authenticated by the sending institution at the time your order
was placed or your order was eligible for "Automatic Authorization" but we could not
match the information you provided to information in the institution鈥檚 student records
system, then your order may be waiting on you to send in a signed Authorization Form.
If this is the case, we will be sending you a reminder notice and a copy of an Authorization
Form.
It is possible that you have an outstanding obligation to the institution and this
is preventing your order from being processed. If so, you should have received an
email from us telling you about this problem and how to correct it.
If you entered any of the student identifying data incorrectly (such as Social Security
Number, date of birth, or student name) the institution's staff may be having trouble
locating your records.
If you attended the institution prior to the time they began maintaining electronic
records, then it is possible that you are seeing this option because you entered your
from/to attendance years incorrectly on the order screen and the institution will
be unable to complete your order electronically. This "PDF Delivered Electronically
to Recipient" option only appears on our screens when both the "Attended From" and
the "Attended To" years on the order form are later than the first year of electronic
data maintained by the institution.
If the email address that you entered on your order was incorrect or if your email
provider is blocking our emails to you (mysupport@credentialssolutions.com), then
you will not receive our notifications about problems with your order and will not
receive our authorization reminder forms. Note: if you never received your order receipt
email from us, then there may be a problem with the email address you provided and
you should contact our Customer Service Department at the number shown below.
If you selected a "Hold for Grades" or "Hold for Degree" option on your order (if
the institution offered such an option), then your order will typically not be completed
until this information has been posted at the end of the term.
Normally the receiving institution must still do additional work on your information
before it actually appears in their student records system. For this reason, you might
call the admissions office and they may still respond that your transcript is not
in their system. However, if we have sent you an email acknowledgement, then you can
rely on the fact that your transcript is fact in the possession of the receiving institution
but possibly still being processed. Your email acknowledgement from us is similar
to a delivery confirmation from the U.S. Post Office on an Express Mail or Priority
Mail package. It is also like confirming delivery of a Fedex or UPS package by tracking
it online.